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  • Cyber Typhoon DESORDEN hits Malaysia's water supply

    Hackers have stolen a million customers data and are demanding a ransom, but Ranhill has chosen to remain silent.

    Ranhill Utilities Berhad, a Malaysian water company, has been the target of a cyberattack by the DESORDEN hacker group. The attackers claim they compromised the company's systems, stole hundreds of gigabytes of data, including millions of customers' personal information, and disrupted the AquaSmart water management system. The company does not respond to hacker demands and does not inform the public about what occurred.

    The DESORDEN group has a history of targeting Malaysian cybersecurity organisations. The hackers say the following in a lengthy and detailed statement sent to the DataBreaches website:

    "We accept responsibility for the recent data breach at Malaysian conglomerate Ranhill Utilities Berhad, which supplies water and electricity to the entire country." Our attack impacted over 1 million customers by disrupting Ranhill's billing and water operations. Ranhill's online payment system, a mobile app, and, most notably, their AquaSmart water management system are all affected.

    The first data breach occurred in November 2021. DESORDEN has been in their systems for over 18 months. Our group infiltrated their online payment system, which processes payments from over a million customers, on July 17, 2023.

    DESORDEN stole all of the databases in their payment system from July 18 to July 19, deleted their backups, and completely destroyed the databases. On July 19, DESORDEN notified Ranhill management of the data breach and set a response deadline of July 21. Ranhill shut down all of its systems on July 20 and restarted them on July 21 without responding to DESORDEN, though the online payment system was never restored.

    On July 23, DESORDEN launched a second attack on Ranhill's critical online system AquaSmart, which is used for water management, repair planning, and monitoring. Since July 23, most of Ranhill's systems, including its main website, have been largely unavailable. Customers have not yet received an official notification from the company.

    DESORDEN has already stolen hundreds of gigabytes of files and databases, including sensitive personal information from their clients such as name, address, ID number, phone, email, billing information, and so on, as well as various confidential corporate data. Here is some evidence: [info withheld by source]

    DESORDEN has received no response from Ranhill management to date. As a result, our group will soon begin publishing their clients' personal information in hacker forums. We'll post a little bit each week until we hear back from Ranhill."

    DataBreaches experts tend to believe the hackers after thoroughly inspecting the leaked files, which include confidential databases and documents that appear to belong to Ranhill.

    Ranhill did not issue a security breach statement or respond to questions from its customers who left comments and complaints on the company's Facebook page. The company stopped updating their posts as early as July 13, before DESORDEN informed them of the attack and financial demands.

    Some customers complain about insufficient or no water pressure, but it is not clear if this has anything to do with the cyber attack itself.

    At the time of publication, the Ranhill website is still down, and no official comments have been received from the company. Meanwhile, the DESORDEN hackers posted information about this incident on one of the popular cybercrime forums.

    Author DeepWeb
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