Over the past year, Meta Platforms has fired more than 20 employees and contractors for allegedly compromising and taking over user accounts. This was reported by The Wall Street Journal last week. Some of the cases of violations were related to bribery, the portal reports, citing sources and documents.
Among those fired were contractors - security firms who worked at the company's facilities. They gained access to an internal tool through which employees helped “familiar users” access accounts if they forgot their password or their accounts were locked out.
A system called "Oops" (Online Operations) is not available to most users of the platform, which has led to a large number of intermediaries who, for thousands of dollars, contact insiders who are able to reset a forgotten password or restore a user's account.
According to the magazine, this method of restoring Meta social media accounts is available to employees, their friends and families, as well as business partners and public figures. In addition, there were approximately 50,270 applications for account recovery in 2020.
In one case, a former security contractor allegedly helped unnamed third parties compromise Instagram accounts. The contractor claimed to have been tricked into submitting Oops reports to reset credentials.
Another contractor reset several user accounts at the behest of hackers. The contractor was rewarded with BTC for his services.
Meta noted that buying or selling accounts or paying for an account recovery service is a violation of Facebook's terms of service.